Nynox Help Desk

I have updated the blog to exclude referers, statistics, RSS feed links and other section on the side panel.
/srv/www/vhosts/nynox.com/httpdocs/b2evolution/skins/custom/_main.php was edited to exclude those areas.

www.nynox.com was submitted to Google Analytics. It requires you to place a file given by Google Analytics to verify your site ownership. It needs to place the file at your httpdocs directory.

Demo applications are running now. The cause of the problem was ROOT directory is missing under the virtual map directory www.nynox.com.

By the way, some system information
- JDK version is /usr/local/jdk1.5.0
- Container is Apache Tomcat Version 5.5.25

For adding Virtual Hosting to the domain, there is an good article explaining steps by steps. The site is http://www.ex-parrot.com/~pete/tomcat-vhost.html

I have set up 3 demo apps. They are deployed under webapps\www.nynox.com. I have not been checking lately. I tried to login a few days ago and those apps are no longer working. In "server.xml",

Host name="www.nynox.com" appBase="webapps/www.nynox.com" unpackWARs="true" autoDeploy="true"
xmlValidation="false" xmlNamespaceAware="false"
Host

above config string is to map http://www.nynox.com/nynoxdemo1/app/index.jsp. For some reasons, applications under webapps/www.nynox.com are no longer working.

I am investigating now.

www.nynox.com domain was purchased through BlueHost. When I set up the web site through HostJava, I have set up www.nynox.net. I then redirect www.nynox.com to www.nynox.net through BlueHost's domain redirection. BlueHost hosting one year registration will be expired soon. I have decided to transfer www.nynox.com domain to HostJava.

Blog powered by b2evolution was spammed with all the sex related entries. As blogging itself required login, spam is done through comments. Adding comments with sex related entries. I have deleted all comments and comments are now disabled.

Nynox discussion forum was set up using phpBB software. There were spam issues
- spammers were posting sex, drugs etc topics. Administrator approval was put in place so that registered users were required to be activated by the administrator.
- spammers were registering user accounts (about 500 per week) to list their spam web sites. Even though Catcha was turned on, somehow spammers could bypass and managed to create spam user accounts.
- there are php-mods but as I don't have php knowledge, it was not easy to follow the mod install steps.

phpBB has been turned off and Simple Machines Forum (smf) has been installed. In smf, there are user interface which allows you to multi-select from the list and delete. I will monitor the smf forum regarding the spam issue.

I have been experimenting with Wiki application on the Google. It appears to be very easy to create and use. Over the next few days and weeks, I will start using Google Sites wiki area to document Nynox. If appears good, that will be Wiki holder for Nynox Help Desk. Watch out that space.

Web site content and some format has been updated. I would like to make the content concise and to the point but have enough information to be useful.

Updated areas have been.
- home page
- feature list.

New version of NynoxDemo has been set up. This version has fixed the pop-up blocking issue. Previous version required Nynox web site to be added to the pop-up allowed list. The fix has been deployed now.

I have also set up http://www.nynox.com/nynoxdemo2/ and http://www.nynox.com/nynoxdemo3/ sites.

nynox.com has been transferred to the HostJava now. It is the "Domain alias" of nynox.net. To be more specific, NS record in BlueHost is now pointing to the HostJava.

Outstanding issues is subdomain such as blog.nynox.net equivalent blog.nynox.com cannot be created. I have not found out yet. I have posted a support ticket to hostjava.

Download for Nynox Help Desk application has been set up. Deployment, installation, scripts are all there.

The issue of logo image not loading in the first time has been resolved. It was due to Apache/Tomcat mapping issue. When the page is loaded first time, logo image has URL properties of like http://www.nynox.com/nynox/images/logo/next-logo.jpg;jsessionid=0A104265AD2017079566634C223267C5. As you notice, there is *jsessionid* string in the URL. Apache out of the box in the hosting provider mapping does not redirect this to Tomcat. I have mapped this to redirect to Tomcat for anything with jsessionid.

Problem has been resolved now. Horray!!

I have written about the problems of the demo application. Some of those problems have been resolved and they are due to javascript files are not loading as Apache is not redirecting to the Tomcat.

- images are not loaded at the first time and required to press refresh. (Still outstanding as this required apache URL mapping. I have logged a support ticket.
- pop-up windows are being blocked which required to add the site to Trusted site in IE and Block Pop-Up exception list in Firefox. (Still outstanding)
- When selecting category in the new help request, it does not return to the main form. (Resolved. Due to javascript files not loading properly. I have copied them under apache and it is working very well now)
- Requestor selection is not actioning anything. (Resolved. Due to javascript files not loading properly. I have copied them under apache and it is working very well now).

Demo application is running now (27/01/2008). Mail configuration is completed as well. URL is
http://demo.nynox.com which will redirect to the application URL.

Alternatively you can click Demo link from the main web site. I have noticed some issues
- images are not loaded at the first time and required to press refresh.
- pop-up windows are being blocked which required to add the site to Trusted site in IE and Block Pop-Up exception list in Firefox.
- When selecting category in the new help request, it does not return to the main form.
- Requestor selection is not actioning anything.

They will be addressed as an urgent matter. Will keep you posted.

Old discussion forum on the BlueHost has been removed. This hold discussion forum has been spammed. Hoped that Google search database will reflect and get rid of nynox.com with all the spam messages (sex+drug+..+..) will be removed.

I have enable the forum again. I have found some articles on how to manage the spam problem for phpbb. I will keep monitor the forum.

phpBB spam is a bit of off-track topic and I have spent much time today on this task.

I have found the way to temporarily disable the 'board'. General Admin->Configuration->Diable board option. The reason I have temporarily disable the board as soon as after I have set up the discussion forum is that I am afraid spammers will start creating the spams users and start posting rubbish. It ended up in Google with Nynox together with sex+drug and other spams which is terrible.

I would like to research how to prevent spam for phpBB. After I have found out I will then start the discussion forum. Right now I am afraid that discussion forum is vulnerable for the spam attack.

I will keep you posted!!

nynox.com discussion forum has been created. Link is http://forum.nynox.com. Discussion forum is based on the phpbb. Don't ask me why php based forum is used. hostjava.com has provided this and I use it. I have transferred (copied) contents from nynox.com forum, hosted before by the BlueHost. On BlueHost all sex and porn postings were spammed. I am shocked that how easily these spammers can locate this and started the spamming. For the Nynox.com discussion forum, I am going to disable immediately for the time being until I have read through how to prevent or at least minimise spamming issues.

As usual, I have created the subdomain and redirect the subdomain to the application URL.

Links to Demo (Demonstration) application is added to the www.nynox.com. Click on Demo (http://demo.nynox.com) and this will redirect to the URL where Demo application is running.

Links to blog is added to the www.nynox.com. Click on Blog (http://www.blog.nynox.com) and this will redirect to the blog host.

I have set up http://www.nynox.com now. I also have set up blog http://www.nynox.com/b2evolution . I would like to create a subdomain http://blog.nynox.com and redirect, map, to blog application.

It was relatively easy to redirect from BlueHost which uses different host management system. In BlueHost, after a subdomain is created, there is a link to direct subdomain to another URL.

HostJava uses Plesk and Plesk works in a different way. In Plesk, I followed the following steps:
1. Created blog subdomain (blog.nynox.com). This created index pages in subdomains/blog/httpdocs directory.
2. Under the directory, I edit the index.html and add the following content
<SCRIPT TYPE="text/javascript">
document.location.href = "http://www.nynox.com/b2evolution";
</SCRIPT>

And now http://blog.nynox.com is linked to Nynox blog.

Cool, Ugh?

I have set up redirection from nynox.com to nynox net. I have modified index.html on the BlueHost. Now when users click nynox.com, it redirects to nynox.net

Nynox is powered by www.hostjava.net. It has been a really pleasure using their hosting service. They have provided me with the trial account for $1.00.

Web site to support the infrastructure of the Nynox are installed in httpdocs directory.

I had trouble with nynox discussion problem. It was giving me the error of "Sorry, but this board is currently unavailable. Please try again later.". This is due to discussion forum has been disabled. BlueHost online help desk has helped me. It is under the admin panel General Admin->Configuration->Disable board. No option was selected and it was up and running again.

Not to get confused, nynox.com is at the moment hosted on the BlueHost service which does not have Java (Tomcat) capabilities and nynox.net is hosted on the HostJava which does have Java (Tomcat).

Demo application is running now (22/01/2008). Mail configuration is still to be completed. URL is
http://demo.nynox.com

Alternatively you can click Demo link from the main web site.

Blog using the b2evolution has been installed. I will use this to start blogging about the Nynox progress. What have been done so far is
- 22/01/2008 Nynox demo application running
- 23/01/2008 Blog created.

They are currently under nynox.hostjava.net which is the trial hosting service address. nynox.com is on another hosting which does not have Tomcat/Java hosting.

Two options I am thinking of.
1. Transfer nynox.com to hostjava hosting service.
2. Create nynox.net and link nynox.com.