Nynox Help Desk

New version of NynoxDemo has been set up. This version has fixed the pop-up blocking issue. Previous version required Nynox web site to be added to the pop-up allowed list. The fix has been deployed now.

I have also set up http://www.nynox.com/nynoxdemo2/ and http://www.nynox.com/nynoxdemo3/ sites.

Download for Nynox Help Desk application has been set up. Deployment, installation, scripts are all there.

The issue of logo image not loading in the first time has been resolved. It was due to Apache/Tomcat mapping issue. When the page is loaded first time, logo image has URL properties of like http://www.nynox.com/nynox/images/logo/next-logo.jpg;jsessionid=0A104265AD2017079566634C223267C5. As you notice, there is *jsessionid* string in the URL. Apache out of the box in the hosting provider mapping does not redirect this to Tomcat. I have mapped this to redirect to Tomcat for anything with jsessionid.

Problem has been resolved now. Horray!!

I have written about the problems of the demo application. Some of those problems have been resolved and they are due to javascript files are not loading as Apache is not redirecting to the Tomcat.

- images are not loaded at the first time and required to press refresh. (Still outstanding as this required apache URL mapping. I have logged a support ticket.
- pop-up windows are being blocked which required to add the site to Trusted site in IE and Block Pop-Up exception list in Firefox. (Still outstanding)
- When selecting category in the new help request, it does not return to the main form. (Resolved. Due to javascript files not loading properly. I have copied them under apache and it is working very well now)
- Requestor selection is not actioning anything. (Resolved. Due to javascript files not loading properly. I have copied them under apache and it is working very well now).

Demo application is running now (27/01/2008). Mail configuration is completed as well. URL is
http://demo.nynox.com which will redirect to the application URL.

Alternatively you can click Demo link from the main web site. I have noticed some issues
- images are not loaded at the first time and required to press refresh.
- pop-up windows are being blocked which required to add the site to Trusted site in IE and Block Pop-Up exception list in Firefox.
- When selecting category in the new help request, it does not return to the main form.
- Requestor selection is not actioning anything.

They will be addressed as an urgent matter. Will keep you posted.